Set up your new Motorola MG8702 - modem plus router!
Helpful tips to get started...
- Call your cable service provider to order cable Internet service if you don’t already have it. Mention that your MG8702 supports DOCSIS 3.1, the fastest cable modem service standard. Your MG8702 also supports the top speeds of any DOCSIS 3.0 services.
If you already have cable Internet service, you probably don’t need to call your cable service provider. You should have your account number handy in case you need it during the activation process. You can generally find the account number on the landing page when you log in to your cable service provider account. You can also find it on a recent cable bill.
- If possible, use your smartphone to take a photo of the label on the bottom of your cable modem. You’ll need the information on the label later. It will help to print the photo so you can scan a QR code on the label later.
- Disconnect existing modems and routers, if any.
Step 1: Connecting to a coax cable
Connect your MG8702 to a “live” coax cable. Sometimes a cable will already be available. Sometimes there’s a coax wall jack available, and you connect to the jack with a coax cable. Your MG8702 can also share a coax cable attached to a TV by using a coax splitter.
|NOTE: An improper splitter may reduce a cable modem's speed or prevent connection to the network. If you need to use a splitter, use a two-way splitter with a top frequency of 1,000 MHz or higher.|
Step 2: Prepare to activate
Power up your connected cable modem/router by pushing the On/Off button in until it clicks. Wait for the online connection light to stop flashing and remain lit (it should be solid green or blue). This may take up to 15 minutes.
Step 3: Activate with your service provider
Some service providers allow you to activate by calling them. Others, like Comcast Xfinity and Cox, prefer that you activate by opening the Web browser of a computer. It’s best if the computer is plugged into one of the MG8702’s Ethernet ports, but connecting with WiFi also works as discussed below.
Once you've opened the browser, go to your service provider’s web page. This should bring you directly to the service provider's activation page. Follow the onscreen instructions.
If you don’t have a computer, you can use the Web browser of a WiFi device such as a smartphone or tablet for activation. In that case, you’ll need the unique WiFi Network Name (SSID) and WiFi Password printed on the bottom of your MG8702. You’ll use these in setting up your wireless device to wirelessly connect to the MG8702. Once you’ve connected, you can open the browser of that wireless device.
Keep your cable Internet service account number handy during the activation process. This number can be found by logging into your online cable service account, or by looking at a recent cable bill.
Take a picture of the label on the bottom of your cable modem, or be sure that it remains easily accessible for your reference. The sections highlighted in yellow (as seen below) will be unique to your product’s label, including the QR code (on the right) that you’ll be using for activation via the Minim app.
For Comcast XFINITY Users Only:
Step 4: Confirm connectivity
Once you have activated your modem/router, try to browse the Web using a device connected via Ethernet or WiFi to the MG8702 device. If browsing works, congratulations! Your MG8702 device is working. If your MG8702 device is not working, see FAQ and Troubleshooting Tips.