LIMITED WARRANTY ON MOTOROLA BRANDED PRODUCTS ("PRODUCT") PRODUCED UNDER LICENSE BY MTRLC LLC (“MTRLC”)
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
THE LIMITED WARRANTY CAN ALSO BE FOUND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT.
WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL CONSUMER USAGE.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE WARRANTY AGREEMENT BETWEEN YOU AND MTRLC REGARDING THE PRODUCT PURCHASED BY YOU AND SUPERSEDE ANY OTHER AGREEMENT OR REPRESENTATIONS.
WHO MAY USE THIS WARRANTY?
MTRLC located at address MTRLC LLC PO BOX 121147 Boston, MA 02112-1147 ("we") extends this limited warranty only to the consumer who originally purchased the product ("you"). It does not extend to any subsequent owner or other transferee of the product.
WHAT DOES THIS WARRANTY COVER?
This limited warranty covers defects in materials and workmanship of the product under normal consumer usage for the Warranty Period as defined below.
WHAT DOES THIS WARRANTY NOT COVER?
This limited warranty, which encompasses both Motorola and MTRLC, does not cover any damage due to: (a) improper operation, storage, misuse, abuse, maintenance, alteration, modification, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity, sand, dirt or the like, extreme heat or cold, or food; (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; (d) service provider alteration of the Product including alteration of the Product’s firmware; (e) unauthorized repair; (f) normal wear and tear; or (g) other Acts of God, strikes, equipment or transmission failure or damage beyond its reasonable control, or other causes beyond its reasonable control, MTRLC shall not be liable to any other party for any damages resulting from such failure to perform or otherwise from such causes, are excluded from coverage.
WHAT IS THE PERIOD OF COVERAGE?
This limited warranty starts on the date of your purchase and lasts for two years (the "Warranty Period"). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
With respect to any defective product during the Warranty Period, we will, in our sole discretion repair or replace such product (or the defective part) free of charge. We reserve the right to utilize functionally equivalent reconditioned, refurbished, or new products in this regard. We will also pay for shipping and handling fees to return the repaired or replacement product to you.
HOW DO YOU OBTAIN WARRANTY SERVICE?
Please note, you will be required to ship the Product at your expense and risk to an MTRLC Authorized Return Center. The Customer Support Department will share shipping instructions through the ticket resolution process.
To obtain warranty service during the Warranty Period, you have several options to access our Customer Support Department. We recommend downloading the MotoSync app (Apple or Android) and using the embedded chat feature for the fastest queue times.
Alternatively, you may submit a ticket to the Customer Support Department via a web form on our website, www.minim.com/support or through Product Return Request.
Additionally, you may email us at support@motorolanetwork.com.
Should you desire to speak with a representative, call: +1 (512) 877-6466
To obtain service, you must be sure to include:
(a) the product name;
(b) the product serial number and MAC address (located on the device);
(b) the original proof of purchase (receipt) which includes the date, place, and seller of the Product;
(c) a written description of the problem; and
(d) your name, complete shipping address, and telephone number.
No warranty service will be provided without following the above-mentioned procedures.
LIMITATION OF LIABILITY
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. THE LIABILITY OF MOTOROLA AND/OR MTRLC SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WILL MOTOROLA AND/OR MTRLC UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THESE TERMS AND CONDITIONS WERE UPDATED MARCH 2023 TO STANDARDIZE AND STREAMLINE OUR COMMUNICATIONS WITH CUSTOMERS.