MC4000 services will be discontinued on March 31, 2021. To apply for a voucher to the Motorola store, please fill out this form.
MultiSensor App Connection Error Messages - Motorola MC4000
You may see a screen on the MultiSensor app that indicates there is a problem with your internet connection.
Here are two examples:
If this happens, check to see why your device might be offline.
- Are you out of range of service?
- In your device’s settings menu, check:
Are Wi-Fi and/or cellular enabled?
Is airplane mode disabled?
Once you have re-established a connection, click OK, or TRY AGAIN, as appropriate. (Check your device’s Wi-Fi and cellular connection icons to verify a connection).
If this doesn’t resolve the issue, trying closing and reopening the app.
Still need help?
Contact our Technical Support Group at 1-800-753-0797
Hours: Monday-Friday 8:30am-10pm