Content filtering can be set up for all the devices assigned to a profile. This is a great way to be in control of the kind of content a user can access. Parental controls, such as content filtering can be enabled using the motosync App.

To learn more about Parental Controls and setting up profiles, click here!

Filter types

There are four filters that can be applied to a profile. These filters will affect all devices assigned to the profile. If a device attempts to access a site that could be malicious, contain ads, or have adult themes, the user will be directed to a page blocking access to the site.

Security Plus - Block known malicious websites

Ad Privacy - Block ads and their tracking platforms

Safe Mode - Block adult content on Google, YouTube, and Bing

Adult Block - Block adult websites

Please note, the Safe Mode and Adult Block filters are designed to hide adult content, but no filter is 100% accurate. To further block adult sites, we recommend adding the domains to the Profile Block lists.

Enable filters

Tap on the Profiles tab at the bottom of the screen. It is represented by the silhouette.
Select the profile you would like to apply the filter(s) to by tapping the name of the profile.
Scroll below the Usage section to see the Profile Filter section.
By default, the filers will be turned off. Tap the Turn on link in the upper right-hand corner of the square. You may see a Manage link instead. This means that filtering has been previously enabled for the Full Home. See the illustration below as an example.
Toggle the filters you would like to enable for the profile, ie. Security Plus, Ad Privacy, Safe Mode, and Adult Block.

Please note, if content filters have been enabled for the Full Home, the toggles will be locked in an enabled position. Below is an example of two filters (Security Plus and Adult Block) that are enabled by way the Full Home Filter.

If you return to the main page of the profile and scroll down to the Profile Filter section, you will be shown which filters have been enabled and which are locked by the Home Filter. Below is an example of a home with Security Plus and Adult Block enabled.

Disable filters

Tap on the Profiles tab at the bottom of the screen. It is represented by the silhouette.
Select the profile you would like to update the filter(s) on by tapping the name of the profile.
Scroll below the Usage section to see the Profile Filter section.
By default, the filers will be turned off. Tap the Manage link in the upper right-hand corner of the square.
Toggle the filters you would like to disable for the profile, ie. Security Plus, Ad Privacy, Safe Mode, and Adult Block.

Please note, if content filters have been enabled for the Full Home, the toggles will be locked in an enabled position. To disable a Full Home Filter, click here.

Website filtering

For each profile, there are two websites you can create - allowed sites and blocked sites. The Allow list can include websites that should still be accessible despite having content filters enabled. The Block list can include websites that should not be accessible by the devices on the profile.

Add website to Allow list

Tap on the Profiles tab at the bottom of the screen. It is represented by the silhouette.
Select the profile you would like to update the filter(s) on by tapping the name of the profile.
Scroll below the Usage section to see the Profile Filter section.
By default, the filers will be turned off. Tap the Manage link in the upper right-hand corner of the square.
Tap on the Allow tab to the right of the Filter tab.
Tap the green + Add a website button.
The Allow a website page will appear. Enter the website you wish to allow and tap the Add to Allow list button when finished. Did you know you can add websites and domains to your list?

Add website to the Block list

Tap on the Profiles tab at the bottom of the screen. It is represented by the silhouette.
Select the profile you would like to update the filter(s) on by tapping the name of the profile.
Scroll below the Usage section to see the Profile Filter section.
By default, the filers will be turned off. Tap the Manage link in the upper right-hand corner of the square.
Tap on the Block tab to the far right of the Filter tab.
Tap the red + Add a website button.
The Block a website page will appear. Enter the website you wish to allow and tap the Add to Block list button when finished. Did you know you can block websites and domains to your list?

Delete website from Allow list or Block list

Tap on the Profiles tab at the bottom of the screen. It is represented by the silhouette.
Select the profile you would like to update the filter(s) on by tapping the name of the profile.
Scroll below the Usage section to see the Profile Filter section.
By default, the filers will be turned off. Tap the Manage link in the upper right-hand corner of the square.
Tap on the Allow or Block tab, depending on which list you would like to revise.
Tap the X to the right of the website on the list.
A pop-up will appear to confirm removing the website from the list. Tap the Yes button to continue.

Recently blocked list

When a website is blocked by a filter (Security Plus, Ad Privacy, Safe Mode, or Adult Block), the domain will be recorded on the Recently blocked list. To view the list, tap the See list link.

The Recently blocked list will display the websites that were attempted to be visited using a device on the profile. Each site entry will include some helpful information such as...

Website - The domain of the website. Such as adult.com.
Blocked by - The content filter that blocks this website will be noted.
Date and time - This represents when the user attempted to access the website.

Allow button - You are given the ability to allow access to the website from this screen. Tapping the Allow button will add this website to your allow list.

If you have any questions about profile content filters, please reach out to our Customer Success team.