This article discusses steps to tune wireless performance. These steps can optimize wireless performance in many cases.
First, note that the placement of your device can be very important. Make sure it is not too close to other wireless devices like Bluetooth transmitters (e.g. for headsets), or a neighbor’s wireless router. For example, in an apartment, a device could be only feet away from a neighbor’s device on the other side of a shared wall. There are also optimizations you can make by using your device’s Configuration Manager.
Please note that the motosync app settings will override many changes made through the GUI. If you've onboarded using motosync, you may have to dissociate the device from your motosync account before you can make many of the settings described in this section.
Log into the Configuration Manager. Type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password <unique password>, then click the Login button. (The unique password for your device is printed on the bottom label.)
This will bring you to the Basic Status and Settings page. When the Basic Status and Settings page comes up, click the Advanced button at the top right. Remember that you can go back to the Basic Status and Settings page at any time by clicking the Motorola ‘M’ logo at the upper left of the page.
To optimize wireless performance, check channel usage of neighboring devices. This is more likely to be an issue in the 2.4 GHz band than in the 5 GHz band, but we will show you how to check both bands. You can do this by looking at the wireless Scan Results table.
Select the Wireless Scan/Bridge page. Hover over the Wireless menu item to bring the Wireless submenu options into view, then click the Scan submenu option. This brings you to the Wireless Scan page:
Select the tab for the band you want to scan, 2.4 GHz or 5 GHz. Then click the “Scan APs” button to the right of the page. The wireless Scan Results table will appear:
Note that you may need to scroll down to see all neighboring networks.
For the 2.4 GHz band:
Look at the Channel column. This shows the channels that your neighboring networks use. Available channels are 1 through 11. Many installations use only channels 1, 6, or, 11 because ideally wireless devices should be separated by 5 channels.
If there are very few neighboring wireless devices in your location, you should follow the rule of choosing a channel separated by 5 from all other channels. For example, if there are two neighboring networks using channels 6 and 11, you should choose channel 1.
If there are many neighboring networks, you may find that most use channels 1, 6, and 11. In that case, you may find you achieve better performance by choosing an unused channel between the most-used channels, for example, one of channels 3, 4, 8, or, 9. You may need to experiment to find the best channel. Note good candidate channels to use for your network. Then, navigate to the Wireless Basic page.
For the 5 GHz band:
Look at the Channel column. This shows the channels that your neighboring networks use. Available channels include 36 – 48 and 149 – 165.
As of this writing (2021), it is less common for the 5 GHz band to be crowded. If it is crowded in your location, choose a channel or channels that are unused or little used by neighbors. Then, navigate to the Wireless Basic page.
Hover over the Wireless menu item to bring the Wireless submenu options into view, then click the Basic submenu option. This brings you to the Wireless Basic page:
Select the tab for the band you want to change. Then select the desired channel from the Channel pulldown, and click Save. Wait for a minute or so for client devices to resynchronize to the new channel.
Check to see whether wireless performance has improved. If not, you can try another channel selection.