The reset button is located just to the left of the Q11 rear panel on the back of the device. To reset the device to factory defaults, you’ll need a small object such as a paper clip.
Make sure the device is plugged in and powered on, then push and hold the reset button using a paperclip or other small object until the front light rapidly blinks blue. This will take approximately 10 seconds. The device will reboot and should now be reset to factory defaults.
If you have any additional questions or need some help, please reach out to our Customer Success team