The Motorola Q11 3-pack comes with three Q11 devices, one of which you will set up as your router and the others to be set up as mesh WiFi extenders to expand your home's WiFi coverage. The motosync app makes it an easy process.
In order to set up an Q11 as an extender, you will first need to have a Q11 unit configured as your main router.
What you will need:
- Q11 configured as the main router
- Additional Q11 for extender(s)
- Ethernet cable
- Power adapter
- Mobile phone (iPhone or Android)
- motosync app
Step one: Launch the motosync app
To begin, launch the motosync app. If you previously set up your main router using the app, you will already be logged in. If you have not completed this step, please click here to set up your router.
When the app is launched and you are signed in, you'll be taken to the Network tab. This is the home screen.
Step two: Add the Q11 extender to your account
Go to the Settings tab (found at the bottom right of the screen), once there it will look similar to the example below. Toward the bottom of the page under the System section, tap on the Add mesh extender button.
Next, you will be asked to scan a QR code. Each Motorola Q11 unit has a QR code on the back of it. Tap the Scan device QR Code button on your mobile phone to continue. The camera on your phone should be made available and allow you to quickly scan the QR code on the extender unit.
You will next receive a confirmation page that this extender has been added to your account. Tap the Setup my device button to continue.
Step three: Activate the extender
To activate your extender, plug it into an outlet using the supplied power adapter. Make sure it is placed near your Q11 router.
The Q11 extender front light will blink white while booting and will blink blue once it is ready to be connected to your router. Once blinking blue, tap the I See The Light button
The extender will configure itself to your network. It can take up to ten minutes for this process to complete. Once the device has been successfully added to your network, you will be presented with a checkmark on your screen and the LED on the front of the extender should be solid white.
Note: If the extender’s front light continues to blink blue or is solid amber, it may not be close enough to the router. Try moving the extender closer to the router.
Now it's time to place your extender in a permanent location, please reference this guide for placement tips.
If you have an additional extender device to set up, you can do so by tapping Add another extender.
Otherwise, tap Finish setup and you'll be brought to the Network tab of the motosync app.
Congratulations!
You've successfully added your Q11 extender to your motosync network. If you have any questions or need some help, please reach out to our Customer Success team by clicking here.