Modems
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Cable Modem Troubleshooting Tips
Troubleshooting Guide | | | | --- | --- | | # I cannot access the Internet. What should I do first? | | Make sure that your cable modem's MAC address is registered with your cable provider. When your provider's representative or setup software asks for your MAC address, you can find the CM M... -
Resetting the Cable Modem Router to factory defaults
There may be occasions when you need to reset your cable modem/router to factory defaults, for example if you have changed the Username and Password and lost the new values. Note that if you reset your device to its factory defaults, you will lose any changes you have made to settings in the devi... -
Why am I not able to see my wireless network? Answer: The MB7220, MB7420, MB7621, MB8600, MB8611, or B12 is your basic Cable Modem that allows one single wired connection via an Ethernet ca...
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Why are my Upstream and Downstream lights green and then blue?
When you first turn on your modem, it goes through a power-on self-test. On completion of this test (after about a minute), the Downstream light will start to blink green. Once the modem syncs on a downstream channel, the Downstream light will go solid green and the Upstream light will start blin... -
Why are some of my Ethernet lights amber and why are some green?
Why am I not getting a Gigabit connection? According to the Motorola Cable Modem specifications, the modem has Gigabit Ethernet ports. However, I am only getting around 100 Mbps in my connection to my cable modem's Ethernet port. Answer: The Motorola Cable Modems do indeed have Gigabit Ethernet... -
No Internet connection after a sudden outage using Motorola Cable connected to separate router
I lost the cable connection to my cable modem because of a sudden outage and although the lights on the Motorola cable modem now indicate it is connected to the cable service, my router is not giving me a connection to the internet. What should I do? Answer: Whenever you have problems with the c... -
Do Motorola Modems come with an Ethernet Cable and Coaxial Cord?
Answer: All of the Motorola Cable Modem Routers comes with: One power cable And one Ethernet cable. However, it does NOT include a coaxial cable. You may need to purchase one or have your Internet Service Provider supply one. -
What if my Motorola Cable Modem Router isn t approved by my Cable Provider or for my Service Level
Answer: That's probably not true. Leading cable service providers have a list of certified cable Modems, and you can check the list for your service provider. Below are Cable Providers that have an approved list that you can review for approved Modem/Routers for individual purchase. Bright Hous... -
IMPROVE MODEM PERFORMANCE WIRED
QUICK FIXES FOR NETWORK ISSUES 95% of the time your network feels slow, simple fixes can solve the problem. Try these before you dig deeper: 1. REBOOT The simplest soluti...