Welcome! To get started, we recommend you use the MotoSync™ app to configure your Motorola WiFi Router,

You can find the MotoSync mobile app on both the Apple App Store and Google Play. Simply click the button for your app store below, or you can open the app store on your phone and search "moto sync".

What you will need:

  • MH7022 router and Satellite
  • Modem or incoming internet connection
  • Ethernet cable
  • Power adapters
  • Mobile phone (iPhone or Android)
  • MotoSync App
in this pack.jpg

Step one: Create a MotoSync account

To begin, download the MotoSync App.

Once downloaded, launch the app. First, you will be taken to the sign-in page. Tap on the 'Creat Account' button. The page will redirect to the Create my account page. Enter the email address you would like to associate with the account and a password.

Please note: signing in with an existing account will not allow you to set up the new MH7022 router. You will need to sign in with a new account that has not been associated with a router before.

After tapping 'create account', you will be directed to confirm your age and review the Terms and conditions and privacy policy pages . Once they have been reviewed, tap on the grey square button, which will turn blue when toggled.

log in.jpg

Data Privacy Note: it is necessary to collect and hold some data in order to provide you with the information you see in the app. We take the task of protecting your personal information very seriously, we do not share or sell any personal data and only collect the information necessary for the app to function. This includes information such as how much data each device on your network is consuming as well as any profiles you set up.

Step two: Add the router to your account

Now that your account has been set up, let's add the router to your account. Your screen should now look like the screen below. Tap the 'Get Started' button to begin.

get_started_moto_blue.jpg

Each Motorola device will have a QR code on the back of it. Locate the QR code on the device labeled Router .

qr_blue_moto.jpg

  • First, tap on the 'Set up new device' button.
  • then, tap 'yes'.
  • On the following screen, tap on the 'Scan device QR code' button.

The camera on your phone should be made available and allow you to quickly scan the QR code.

blue_started_scan.jpg

Next, the page will redirect to the following screen. The router has been associated with your new account. Follow the on screen instructions then, tap 'Next' to continue.

moto_blue_old_router.jpg

The app will now direct you to perform a series of actions to bring your new router online. Follow the prompts on your screen. Once you have completed each step, tap on thee 'Next or I see the light' button at the bottom of the screen.

connect__power__activate__great_work.jpg

After you complete these steps, you will be directed to a page with a spinning circle: MotoSync is now connecting to your router. Once the connection has completed successfully, you will see a checkmark on the screen. Tap the 'Next' button to continue.


Please note: if you do not receive a green checkmark, attempt the process again. We recommend troubleshooting the connection between the modem and the MH7022. If you are still not receiving the green checkmark, please contact our Customer Success team so we can assist you. Tapping on the chat bubble in the corner of this page will also connect you directly to our Customer Success team.

Step three: Set your SSID and password

The next screen will allow the opportunity to customize the broadcasted SSID and the password used to log onto the WiFi. Tap the 'Confirm' button to continue after entering the information in these fields.

If you would prefer to not set a new SSID and password, you can tap on the 'Use defaults' button to use the same SSID and password found on the bottom of the router.

moto_blue_name_ur_network.jpg

Step four (optional): Add a satellite to your account

The next screen will allow for the option to set up a satellite. If you purchased more than one Motorola router, you can set up the additional units as wireless mesh satellites that will help distribute the WiFi throughout your home. To learn more about how to set up a satellite using the motosync app, please continue here . Otherwise, tap 'Skip and Finish set up' to complete the process.

moto_blu_add_sat.jpg

You've successfully added your MH7022 router to your new MotoSync account. You will be provided a copy of your network SSID and password. You can view this information again in the app whenever you need it. Take the opportunity to connect the devices in your home to your new WiFi router. When finished, tap on the 'Go home' button at the bottom of the screen.

moto_blu_network_is_set_up.jpg

The next page will display a notification bar as MotoSync scans your network.

moto_blu_net_home_page.jpg

You have now finished the setup process! The screen will display the Network page of the MotoSync app.

Congratulations!

You've successfully set up your new MH7022 router. Now that your MotoSync gateway is up and running, you might want to add satellites to expand the reach of your network. This guide will walk you through the process of setting up an MH7022 satellite using the MotoSync App.

If you have any questions or need assistance, please reach out to our Customer Success team by clicking here.