Gateways

  • Are Motorola Cable Modem Routers compatible with MOCA technology

    Motorola Cable Modems are compatible with MOCA (Multimedia Over Coax Alliance). Users can connect Motorola products to cables that are shared with MOCA devices. The MOCA signals will not interfere with the cable modems, and the cable modems will not interfere with the MOCA signals. **MOCA Techn...

  • Call of Duty Black Ops 4 Xbox One: How to get Multiplayer to work

    These instructions work for Motorola modem/router combo units MG7315, MG7540, MG7550, MG7700 Locate the MAC Address of the connection you are using on the Xbox One. How to find the Wireless and Wired MAC Address of the Xb...

  • Change the Wi-Fi network name and password using Configuration Manager

    This guide applies to the Motorola MG8702, MG8725, and MT8733 devices Your cable modem router includes dual-band WiFi that supports the 2.4GHz and 5GHz WiFi bands. By default, the MG8702, MG8725, and MT8733 are configured to support band-steering. Band-steering automatically connects your device...

  • Changing your Motorola gateway login Username and Password

    Note: This article refers to Motorola cable/modems, also known as gateways, with model numbers starting with "MG." Follow these steps to change the login username and password for your gateway: Open a Web Browser: On a computer connected to your gateway, open a web browser. Access the Configura...

  • Change WiFi Channel

    Changing WiFI Channel Instructions: This is particularly helpful if you are experiencing connection drops, wifi slow-down, streaming buffering, etc. Instruction for the Motoro...

  • How Do I Put My Cable Modem Router Combo also called a Gateway into Bridge Mode So I Can Connect Another Router behind It

    What is BRIDGE MODE? Typically, two pieces of equipment are required to connect to the Internet and the Wireless network in your home: A modem ...

  • Changing firewall settings

    This guide applies to the Motorola MG8702, MG8725, and MT8733 devices. A firewall helps protect your modem-router and the devices attached to it from outside harm connecting via the Internet. The Motorola MG8702, MG8725, and ...

  • Configuration Manager

    This guide applies to the Motorola MG8702, MG8725, and MT8733 devices. The Configuration Manager is an alternative method of adjusting your WiFi and device settings using the webUI of your device. To more easily configure your network we...

  • Configuration Manager: Changing your username and password

    This guide applies to the Motorola MG8702, MG8725, and MT8733 devices. To access the Configuration Manager, users are required to enter a username and password. The default credentials are printed on the label of the device. To change...

  • Configuring Alternate WiFi Security Settings MG8725 / MT8733

    Your MG8725 / MT8733 gateway comes pre-configured with WPA2-PSK wireless security and AES encryption, which offers robust protection for your network. However, older devices may not support this security mode. If you encounter compatibility issues with older devices, you may need to enable WPA-PS...

  • Disable Band Steering split the 2.4GHz and 5GHz wireless bands

    Disabling Band Steering can be helpful for connecting smart home devices. The new generation of gateways like the Motorola MG8702, MG8725, and MT8733 have band steering enabled by default, meaning that the wirele...

  • I have a Motorola Cable Modem Router(Gateway) - Even though this is a router only one computer or device can get to the internet Why is this happening

    Question: I have a Motorola Cable Modem Router (Gateway). Even though this is a router, only one computer or device can get to the internet. Why is this happening? Answer: The ISP inadvertently pushed the incorrect configuration file to you...

  • Maximize Wireless at Home

    TIPS in your HOME TO IMPROVE WIRELESS SPEED AND COVERAGE: It is ideal to place your router in the middle of your living space where you use "tech stuff" the most. If you're having problems getting reception, try moving your router towards a corner that has a line of sight with other rooms. If yo...

  • Wireless Optimization for MG7540, MG7550, MG7700 and MT7711

    This Guide: Wireless range & Intermittent connection for the MG7540, MG7550, MG7700 and MT7711 (most Motorola cable modem/routers have the same interface. If you have a different model number, you should still be able to follow this guide) If you have an MG7310 or MG7315 click HERE Weak Wir...

  • Wireless Guest Networks

    This guide applies to the Motorola MG8702, MG8725, and MT8733 devices. You can enable one or more Guest Networks to provide friends and guests with the ability to use your Internet connection without giving them access to othe...

  • MG8702, MG8725, and MT8733: Resetting to Factory Defaults

    This guide applies to the Motorola MG8702, MG8725, and MT8733 devices. There may be occasions when you need to reset your cable modem/router to factory defaults, for example, if you have changed the Username and Password and lost the new values. Note that if you reset your device to its factory...

  • Parental Controls in Configuration Manager

    Parental Control lets you limit access to the Internet from particular devices on your network at particular times. For a device like a child’s computer or tablet, you can set times where Internet access is allowed and not allowed. Configuration Manager ...

  • Port Forwarding for Gaming or Other Devices - Motorola MG8702, MG8725, and MT8733

    This guide applies to the Motorola MG8702, MG8725, and MT8733 devices. Devices including game consoles and security cameras often require special router settings to work correctly such as port forwarding. Typically, you will have to open...

  • Tuning Wireless Performance

    This guide applies to the Motorola MG8702, MG8725, and MT8733 devices. This article discusses steps to tune wireless performance. These steps can optimize wireless performance in many cases. First, note...

  • VPN Virtual Private Network

    This guide applies to the Motorola MG8702, MG8725, and MT8733 devices. Virtual Private Networks (VPNs) provide protected connections across the Internet. Some companies and other organizations provide remote access to their internal networks via a V...

  • Checking your Modem Router Event Log

    HOW TO CHECK THE MODEM EVENT LOG: Open an Internet browser.  In the address field, type in: (for Motorola routers): 192.168.100.1 (for Motorola modem/router combos): 192.168.0.1 Cl...

  • How do I disable SIP ALG for my VoIP service

    How do I disable SIP ALG for my VoIP service? ANSWER: Open a browser (e.g. Google Chrome, Firefox, Internet Explorer or Safari). Type 192.168.0.1 in the address bar. Log in using username admin, and passwo...

  • How do I set static DNS in the Motorola wireless modem router(Change DNS Server)

    CHANGING DNS SETTINGS IN YOUR MODEM/ROUTER: 1. Power down your cable modem router. 2. Disconnect the coaxial cable and power the unit back on 3. Once the coaxial cable is disconnected,  bring up a browser...

  • How do I set up Port Forwarding on my Motorola Cable Modem Gateway - MG7310, MG7315, MG7540, MG7550, MG7700 and MT7711

    Port Forwarding opens ports to deliver traffic from the Internet directly to devices like game consoles, security cameras, web servers, etc. Ordinarily, the router’s firewall would block this traffic. What is needed: ...