General
-
Motorola Cable Modems Motorola cable modems are approved for use on most major cable company systems. The modems are certified by CableLabs® for North American DOCSIS 3.0. Models MB8600, MB8611, MG8702, MT8733 and MG8725 are also certified for DOCSIS 3.1. Comcast®, Cox®, and Charter Spectrum® ha...
-
Coax Network Considerations For MoCA
Coax Network Considerations For MoCA Most people who use MoCA Adapters can do a simple installation. Details below are useful for the unusual cases where the MoCA Adapter installation was unsuccessful. Below is a diagram of one possible coax network... -
Connecting Samsung smart TV to ethernet or wifi
Connect to Wired or Wireless Network: (For most smart TV's, press the MENU button on your remote and look for NETWORK or SETUP) For SAMSUNG: 1. Connect an Ethernet cable into the LAN port on the TV, and then connect the other... -
Do Motorola Cable Modem Routers support telephone service from the cable provider
Question: Do Motorola LLC Cable Modem Routers support telephone service from the cable provider? Answer: Yes, we do have Cable Modem Gateways that have the Embedded Multimedia Terminal Adapter (EMTA) integrated. An EMTA is a combination of a cable modem with a telephone adapter. Currently, only... -
How to Enable IPv6 on Your Computer Follow these steps to enable IPv6 on your computer. This example uses Windows 10. Steps for Windows 10: On the Start screen, type Control Panel. Press Enter. ...
-
Evaluating Your Cable Internet Connection
This document describes how to use diagnostic information that you can find on your Motorola cable modem to determine if there may be problems with your cable Internet connection. Your cable Internet connection includes the coax cable that connects to the back of your c... -
Some Motorola products contain software code developed by third parties, including software code subject to the GNU General Public License (“GPL“), Version 1, 2 or 3, or to the GNU Lesser General Public License ("LGPL"). You may use software provided under the GPL license on condition of followin...
-
How do I configure my Motorola Cable Gateway for gaming using UPnP Xbox PlayStation PC Nintendo etc
UPnP (Universal Plug-and-Play) is used to help Internet applications and clients access your network and connect to other devices. This is used to applications such as online gaming, P2P (Peer-to-peer) connection, and online messaging systems. ... -
How to enable UPnP for NAT restriction for gaming consoles
How to Enable UPnP for NAT Restriction, for Gaming Consoles Note: Game consoles require a specific NAT type for proper function. Sometimes a specific game may need certain ports open, which requires port forwarding. ... -
I keep getting disconnected and kicked out from Xbox Live
I KEEP GETTING KICKED OFF FROM XBOX LIVE: How are you connecting to Xbox Live? For WIRED connection, scroll down to the WIRED section of this guide. WIRELESS CONNECTION: Power Down your console entirely This is a FULL shutdown You will want to UNPLUG your console from electrical power for... -
MH7021 Default IP Address Changes when Connecting Another Router
QUESTION: When I connected another router to the WAN port of the MH7021 the default IP address of the MH7021 automatically changed from 192.168.1.1 to 192.168.100.1? Why? ANSWER: The MH7021 is smart enough to avoid IP address conflicts. If the device that you connect to the WAN port of the MH7... -
Motorola Network Products Limited Warranty Updated: August, 2024 Thank you for your purchase of a Motorola Network product, please keep a copy of your receipt for proof of purchase and warranty coverage. Please read below for warranty coverage details. Limited warranty on Motorola branded pro...
-
MOTOROLA Q14 SPECIFICATIONS WARRANTY
LIMITED WARRANTY MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years. To read the full warranty, please visit: Motorola Limited Warranty. SAFETY NOTICES Device is intended to be placed indoors in an environment that’s between 32° and 104... -
Here's a visual guide into using the features of of the Motosync app.
-
Quickly Troubleshooting Your Modem or Gateway
Quickly Troubleshooting Your Modem or Gateway If you find that you're suddenly having internet or Wifi issues at your home, the quickest way to get an idea of what might be happening is to view the Status Lights at the front of your Modem or Gateway. (A Gateway is a Modem with a built-in Wifi R... -
Setting up your Cable Modem to connect to the Internet
You need to connect the cable modem to a cable modem service that uses any of the popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem service, please speak with your cable service provider. The Motorola Cable Modems are compatible to most Cable Internet service providers. ... -
Setup and activation for Comcast XFINITY
You will need to connect and activate your modem with your Comcast XFINITY service once you have it installed. If you need to get cable modem service, please speak with Comcast prior to installation. Be sure you have your Comcast XFINITY account information handy. Comcast will need to know the a... -
Slow internet or intermittent connection drops
Open up an Internet browser (Safari, Google Chrome, Internet Explorer, or other). In the address bar, enter: http://192.168.100.1 (For modems - model beginning with "MB") http://192.168.0.1 (Modem/Router c... -
Troubleshooting: "Connection Isn't Private" Message
If you are seeing a message about your connection not being private or similar when going to a local web UI on a gateway, router or modem at: http://192.168.0.1, http://192.168.1.1 or http://192.168.100.1 this is ... -
You may have good WiFi coverage near your main WiFi router, but poor WiFi in other areas such as far-away locations or locations on another floor. One solution is to locate a second WiFi router in the area with bad coverage, connecting back to your main router using MoCA. The MoCA signal runs ove...
-
ANSWER: IPv6 is the most recent version of the IP protocol (Internet Protocol). The IPv6 address was developed as a solution in case IPv4 addresses were exhausted, but in practice, there are limited use cases for IPv6. Internet services primarily rely on IPv4 for network communication since IPv4...
-
To find out your IPv4 and IPv6 address, click here What is Internet Protocol (IP)? IP ( short for Internet Protocol ) specifies the technical format of packets and the addressi...
-
Where can I find the CM MAC and Serial Number?
The CM MAC (Cable Modem MAC address) and Serial Number of your cable modem are printed on the bottom label. This first set of devices are for our MB Units. The second set farther down the page is for our MG and MT units. You can find the model of your device on the box. (Note: The labels below ma... -
If you need to login to your Motorola device, the login information is shown on the sticker located on the bottom of your device. The login information will always show the IP Address, User Name and Passwo...